Oliver King - Engine Service Design - An Organizational Challenge

"As a co-founder and director of Engine, Oliver leads the private sector practice helping organizations to identify where, when and how they can provide better, more meaningful and valuable services. In practical terms he works with organizations to help them formulate strategy and deliver service innovation by improving or interconnecting the things that their customers experience - from product to process and people. Oliver's current clients include Holiday Inn, the InterContinental Hotel Group, Virgin, Mercedes Benz, Nokia and Phillips. With over 17 years of experience, Oliver is a recognized pioneer in his field and is a passionate advocate of design research, co-creation, design thinking and helping organizations to help themselves through building their internal service design capabilities." Source: http://www.service-design-network.org/content/about-speakers

at Microsoft, Cambridge