Continuum - More than Money - - Design At The Edge

Rajesh Bilimoria, Vice-President of Continuum[singlepic id=841]Rajesh presented on some of the current intricacies of how money is used and ways to create new offerings for consumer financial products and services.

Case studies Rajesh cites case studies like Kenya's M-Pesa, Visa's black card (which he says the concept actually existed as a myth among aspirational users before it was a real Visa offering), and the work Continuum did to improve the online banking of BBVA. Rajesh mentions samples of their research process and method of moving from concept works to usability testing in order to validate are the right user tasks can be executed.

Their wireframe was unique, as it highlights the user's priorities, not just the functional aspect of what it means for BBVA, but what it means for BBVA's users. It's similar to what Monica Bueno presented at the Service Design Conference in Cambridge last year on the visibility of service design hierarchy by a website's layout. [singlepic id=849] [singlepic id=850] layout shows the importance that the business places on their own offerings and depts.

Context and needs matter. Highlight the opportunity. "Context and needs of how people live" frame the opportunity. He stresses the discrepancy between priorities, where "what's important to the company often isn't the most important thing to real people." "We have to shift" that way of thinking so that, "the consumers' focus is our focus."

ex: "Consumers are not after a mortgage, they're after a home."

[imo Reframing those priorities can make the interaction much smoother when the consultant can let their client know what the client's consumer expects.]

We should strive to create "a  much more humanistic experience even when you're dealing with something like a mortgage."

"We can easily ignore the complexities of our interactions, but it is these complexities that create the opportunities for real innovation." [singlepic id=840]

For example, the mobile telecom industry is focused on driving ARPU (average revenue per user). If that is the driving priority of the business, it is does not create a very positive user experience. See more on what Umair Haque dubs "fake costs" in the telecom and banking industries. http://www.managementexchange.com/blog/why-business-brain-dead-and-how-wake

Experience Rajesh places emphasis on pursuing experience as a driver for improving offerings, and revenue.

Metrics I am interested in how you develop metrics for an experience that you're not yet sure what it will bring.

New system of metrics [singlepic id=847] Rajesh mentions "If we just use the metrics we have now as metrics of success, that's a good way to kill ideas. And if we use yesterday's perspective and yesterday's lenses, we don't give today's ideas time to breathe." One method is to use experiential metrics that initially framed your prototyped idea. The parameters that define how are you delivering on it can be turned into dimensions for new metrics. That will help the client keep fidelity after it is implemented.

[singlepic id=838] Bruce Nussbaum notes that "a good way to kill innovation is to apply one set of [existing] metrics to a new experience."

Application from different domains (possibly look into Doblin Group's Ten Types of Innovation for measuring impact) Are today's measurements relevant to what we are implementing? Another way is to look to a competition's metrics as well as other domains, offerings that are experientially similay may have metrics that are similar.

ex: Netflicks didn't look to Blockbuster for metrics, but may have looked at for different interactions that can provide metrics about what the next ideas is.

[Blockbuster did charge a lot of "fake costs." For example "late returns" used to always charge the renter a fee, but how often did that late return cause a film to be "out of stock." A title with less copies, but not empty, may actually have helped encourage browsers (people that were browsing) to think that it was a hot film.]

Rajesh says that "Not that everything in the past that is bad," but says "starting with experiential metrics as business metrics have to support that."

Continuum "looks carefully to understand, think about what things mean, create new ideas that build on our understanding and thinking." Like Jason Severs of frog design, Rajesh also suggests taking the client out into the field. He also notes the importance of story telling. This isn't just used to show the client the existing conditions that a user encounters, but also envisioning a future scenario.

---------------------

Organizations An increasing part of our work is figuring out how an organization needs to adapt. Nothing can kill an organization that is advserse to change.

Embrace Complexity SImplifying problems can help us meaningfully address human complexity and our world.

[singlepic id=843]

Rajesh's thoughts on currency

People will spend more time and more money to purchase intangible things.

Previously , social networks were invisible.

[Now there with SNS there's] the excess of numbers, with connections [potentially] being currency.

"In a lot of the luxury [industry], time is currency"

"alot of services are around time managment"

"quality of life is a metric." "happiness is going to be a currency"

"things of value that are not currecny bc they can't be traded."

"money is going to be less impotant thatn it has been in the past."

[singlepic id=839] CONCEPTS for developing a new financial services system for Gen-Yers "It's not the saving that's hard, it's starting the habit of saving that is hard." - Rajesh "And it's reducing your debt" - Bruce Rajesh spoke about the concept of a model where instead of a service offering a you a deal to pay and recieve something (Groupon-eseque), you may get a deal for future (with investment appreciation).

My thoughts on the presentation While the main case study, BBVA, was a website, I really appreciate Rajesh speaking about experience outside the context of just web and digital services. He did not even have to specifically define that he was talking about people, users and their lives. He framed the presentation well and spoke broadly with specific examples where the main points were about human behavior. Even when showing the case study for BBVA, he showed research photos of user's physical desk setup, videos of users engaging with digital prototypes and images of users working with paper prototypes.

I am excited to see what design consultancies can offer in terms of service design and designing pathways for experience that are not solely web based.

[nggallery id=63]

---

This lecture is part of Bruce Nussbaum's Design At The Edge lecture series. additional [singlepic id=846] mapping user habits

Cultural power shifts :: China

In 2010, China reached first place as the largest art market "with 33% of global fine-art sales stemming from auctions based there."* (Crains) "Four Chinese artists made it into the top 10 ranked by auction revenue for 2010, up from just one in 2009." (Crains)

If US fairs featured more galleries that represented Chinese artists, that would give Chinese artists the opportunity to visit the US.  Simply visiting the US during an at fair and taking that experience back to China is a great way to cross pollenate ideas and culture.

A gallery owner from Shanghai said that he would not be coming to New York for Art Week because the US economy is still feeling the recession.

[singlepic id=808] The Armory Show 2010 This year for New York Art Week, Eli Klein Fine Arts, one of the most prominent US galleries representing Chinese artists, was rejected from The Armory Show.  I specifically did not make it to The Armory Show nor VOLTA this year because I did not see any Chinese focused galleries listed.  Not having representatives from the most populated country and the largest art market not only stems potential financial flow, but also cultural flow.

[singlepic id=810] Last year during New York Art Week, I met Zhang Gong and Liu Ye.

Zhang Gong's most recent exhibition, features cityscapes of New York and Beijing. "Zhang Gong was fascinated with New York City on his first visit which was his debut at Eli Klein Fine Art; he became inspired to portray this metropolis as a counterpart to his Beijing cityscapes." [singlepic id=809] Zhang Gong's "Beijing - New York" at Eli Klein Fine Arts

Crain's states that Zhang Gong's current exhibition is "three-quarters sold out after just three week."

Power doesn't just shift, it flows.  And if people are concerned that power in a specific market is being shifted to China, what can be contributed to this current? What do we want to carry in that power, or more importantly where do we want to carry that power to?

Joseph Nye of Harvard University’s Kennedy School of Government takes the concept of "soft power" which is used to describe development of infrastructure, hospitals, energy plants, or schools. Soft power is in contrast to the "hard power" of the military.

Nye suggests furthering the soft power to development of art and media that represents culture.

So why are so few in the US supporting another nation's development of culture?

Nye states that, "Great powers often try to use culture and narrative to create soft power that promotes their advantage." In a global and international context, the effort is less about promoting one's advantage as it is about increasing a dialogue.  In this age, it is increasingly difficult to sell one form of corporate or nationalistic propaganda to the people of that organization, let alone to people in a different market or country.  Art is a great means for creating a dialogue, especially outside of a highly rigid framework, hopefully New York will embrace it in 2012.

Crains, Art-world power shifts to China, 艺术世界的权力转移到中国 - http://www.crainsnewyork.com/article/20110327/SMALLBIZ/303279971 Eli Klein Fine Art - http://www.ekfineart.com/html/exhibinfo.asp?exnum=713 Washington Post - http://www.washingtonpost.com/opinions/chinas-repression-undoes-its-charm-offensive/2011/03/24/AFdlxRYB_story.html

*Art Info says that "China has outpaced the United Kingdom to become the second-largest art market in the world."

NYC Global Service Jam Method Presentations

Cameron Tonkinwise - Service Design and friends

Paul Pangaro - Cybernetics

There were also presentations by Steven Dean and Elliot Felix [singlepic id=772] Steven Dean of G51 Studios on realtime data [singlepic id=776] Elliot Felix of Brightspot Strategy on the spaces of services More on Elliot's talk here on BrightspotStrategy.com Link to his handout on spaces.

NYC Global Service Jam Recap

The New York City event for the Global Service Jam was organized and hosted by Cameron Tonkinwise. [singlepic id=712] In 48 hours, cities around the world held local events to ideate and "develop brand new services inspired by a shared theme" of superheroes.  Participants came from companies including DEGW, Moment, Co-Op, Smart Design, Curve ID, Seren, Brightspot, HLW, VizThink and more. There was a good blend of brand designers, design managers, architects and a few that worked as service designers. Together, we all came up with some great concepts.

PREMISE The theme around superheroes was then broken down into traits such as imaginative, transient, prescient, principled etc. Those traits guided the solutions that were designed. It took the groups a while to focus their concepts on human to human interaction and how people can serve as heroes instead of relying on a decision engine, digital platform or system. In the end, there were some very compelling and impressive concepts shown. [singlepic id= 709]

DOMAINS From there, multiple domain problems were proposed. The domains that were sketched out but weren't focused on included dental care for kids, urban transportation systems, homelessness, micro-loans, childhood obesity among more. The domains we chose to further address were distributed learning (education), in-home services for aging, supporting revolutions. Teams then were built around those domains. [singlepic id=739]

PRESENTING+CRITING In addition to helping the groups critique their work, there were three presentthese members also presented There were short presentations by Cameron Tonkinwise on service design forming paid friendship, Paul Pangaro on cybernetic systems, Steven Dean on the use of realtime data to inform service design, and Elliot Felix on the use of physical space as a platform for service design. [singlepic id=783]

THOUGHTS: It was great to collaborate with professionals outside of a solely academic setting.

SUPER THANKS: Thanks to all of the participants that gave up their weekend to work on these ideas.  And a super thanks to: Jacqueline Hon, for helping register people. Rostislav Roznoshchik - for helping produce the event.  Cameron Tonkinwise - for hosting the event and trying to save humanity.

More info at about the global event here http://www.globalservicejam.org/

Setting up [nggallery id=55] Working [nggallery id=56] Presenting+Critiquing [nggallery id=57]

Bjarke Ingels at Parsons

Bjarke Ingels spoke at Parsons and presented his amazing works as well as a vision for the future.[singlepic id=646] See chunked notes for details.

Bjarke Ingels proposing that we're "not designers of 2d or 3d objects" but rather "designers of ecosystems" that "channel not only the flow of people, but also the flow of resources through economy and ecology."

Hedonistic Sustainability dragon symbolic of China swan of Denmark

Comparison between Shanghai and Copenhage relating Shanghai to Copenhagen, but Shanghai is not your typical Chinese city and has a history of being cosmopolitan with it's large expat community and growth from a port city. [singlepic id=642] World Expo collaboration with Ai Weiwei on the installation of the "Remote" installation for Little Mermaid

-Environment -temperature, natural airflow "creating a draft" using evaporative cooling from the pool inside

-Energy "entire system spent less energy than the coffee machine" "half art and half architecture" emphasis on how to "increase art quality"

-Tony stark's mad science expo (using a similar image as the first photo of the Danish Pavilion from the world expo)

"If hollywood starts ripping off sustainable architecture," maybe "we're moving towards hedonistic architecture"

Designing for Personas and Psychologies (my words) You can bike thru the whole thing in 2 minutes w out missing a thing. It's like desinging for Type A and Type B personalities [singlepic id=648] Architects "Architects are @ the center for [discussing how] to redesign the service of our planet so that it fits the way we want to live"[singlepic id=643]"The public discourse [has architecture] reduced to contemplating the final results" Maybe it is about process, process to build and post build, process to exist...instead of perish.

He looks at "coming back to the way the building is created for people." [singlepic id=649] Yes is more "Less is more." Mies van der Rohe - minimalistic aesthetic "Less is bore." -Robert Venturi "I am a whore and am paid very well for building high-rise building." - Phillip Johnson [singlepic id=660] Evolution "Rather than revolution against society, ... evolution with society" [singlepic id=669]-Drawing Darwin's evolutionary tree

evolution "a process of designing through excess in each generation." "a functional model and beautiful model" relating each evolutionary iteration to a "design meeting."

subspecies that spin off. his studios never throw anything out. it's an archive of architecture biodiversity you never know when [a previous project can be the answer to something new]

[singlepic id=652] Architectural Alchemy Similar to Jason Severs of frog reffering to some clients viewing design as "the dark arts" (see notes), and Valerie Casey of Designers Accord noting “the myth of designers as magicians” (see those notes) I am seeing that as a theme that keeps popping up in presentations, the mystique behind, or rather infront of, design.

Project in Denmark "Lively and diverse when you're building a city from scratch"

New York a vision with "an oasis in the city" [singlepic id=659]an animation of what New York can look like in the future.

Public Participation he notes most of his work is private commissions

ex 1: project for the Danish maritime museum

ex 2: city hall in capital of Estonia [I hear the US Embassy there is a palace.] [singlepic id=664]

created a "public service marketplace" -it contained 11 different departments - so they created a prous organizattion [architecture based off of the organization] -condensed village of public administration -the roof "invites the citizens" into what looks like a roof top lounge. -instead of a tower they proposed a "political reflection" -containing a giant mirror that shows an overview of the city -this "democratic parascope." also allows the people outside to see what the politicians are doing inside.

work in Kazakhstan

"linear library - the ideal sturcture" "so a circle combines linearity with efficiency" "a continuous loop of public programs warpped around an ideal archive" the exterior was created to be a mobius strip somewhat resembling the Yurt of the Kazakhs the center of which is a coutaryd which is entered before you enter the actual library.

when meeting with the president they saw a work of contemporary art that looked errily like their proposal. "rational and rigorous argument to create the most compelling argument"

greenlandic national art museum

on the waterfront of Nuuk, the capital city a loop that receives an imprint of the ground it sits on. "integrated withe the nature and the topography" the presnts an "unfoled section" view showing a singley linear view [realtes to concept of time experienced through a subjective path]

The  Big Picture [singlepic id=667]Loop City "what we need to do is not focus myopicly on the danish side, we need to focus at the Swedish side.."

"A holistic master plan" "We can connect the most desnly polulatted part of metroplitant scandifanvia" which also an area under extrem growth."

Binational metropolitan region connecting universities, resources.

[singlepic id=666]"The same size as the San Francisco bay area" [singlepic id=654]"The train system serves as an an energy spine for charging electric cars" (which are tax free in Denmark costing a 3rd of normal cars)"

Energy infrastructure

Social infrastructure [singlepic id=655]synergies - ex: excess energy from industry becomes heat for the public baths.

A waste to energy plant [singlepic id=673] Since there are extreme sports like race-carting around in the vicinity, BIG proposed a ski resont ontop of the power plant. You can use normal ski equipment on a to allow for a "hybrid of bikini skiing" In the winter snow can be "created by blowing air [or moisture] through the system with no energy expense." Excess water is drained thru the facaces to fill planters on the windows. He then presents the initial vision [see fist cellhpone pic] to design cities as ecosystms of buildings.

The chimney smoke isn't toxic, but does have CO2. 1/10ths of a ton of CO2 "One of the main drivers for behavoir change is knowledge." "If they dont know they cant act."

Pragmatic Utopia "Economically and ecologically sustainable" "You make it socially sustainable because it gives the city a public space and social function that would otherwise be nonexistent." "The vision of future cities." "Pragmatic utopian master plan for the future."

This is the slide he opened with, as well as the slide he closed with.  I think effective presenters plant a seed a the beginning of the talk and then refer back to it at the end.  This allow them to loop to a conclusion that you already knew but has grown. [singlepic id=671] [singlepic id=672]packed house. [singlepic id=674]more than 970 slides

More Bjarke Ingels Group - http://www.big.dk/

Many of his projects he presented you can see on TED.

Other pieces presented: the parking + apartment peice in Denmark -"the facade turns into a rasterized image by the holes drilled into the aluminum"

Thoughts As an architect he looks at multiple domains to develop metrics to create qualitative experiental and places. That is something most service designers don't do very well.

Space is gorgeous, has an emotinal impact. Service design we don't place emphasis on the changing the physical space. So there is a need to emphasise the emotion of the experience.

Q's [singlepic id=657]What more can we do? How unsustainable Chinese architecture and development is The emphasis for China to become a consumer culture. Green Energy in China. [my general Q's to expand on]

Guest Lecture by Bjarke Ingels at Parsons Original event information: March 10, 2011 6:30pm Kellen Auditorium Sheila Johnson Design Center 66 Fifth Avenue [singlepic id=640]Thanks to SCE The MArch program presents a lecture by Bjarke Ingels of BIG- Bjarke Ingels Group. Bjarke Ingels started BIG-Bjarke Ingels Group in 2005 after co-founding PLOT Architects in 2001 and working at OMA in Rotterdam. Through a series of award-winning design projects and buildings, Bjarke Ingels has created an international reputation as a member of a new generation of architects that combine shrewd analysis, playful experimentation, social responsibility and humour. In 2004 he was awarded the Golden Lion at the Venice Biennale for the Stavanger Concert House, and the following year he received the Forum AID Award for the VM Houses. Since its completion, The Mountain has received numerous awards including the World Architecture Festival Housing Award, Forum Aid Award and the MIPIM Residential Development Award. Recently, Bjarke was rated as one of the 100 most creative people in business by New York based Fast Company magazine.

Original event information via: http://sce.parsons.edu/2011/03/04/guest-lecture-bjarke-ingels/

[nggallery id=54]

Quantified Self - Show&Tell

Quantified Self is about "self-tracking to gather, share knowledge and experiences, and discover resources."A Meetup based around QS is held in New York by entrepreneur and consultant Steven G. Dean. Robert of Parsons describes it as "Fascinating peek into what others are thinking about in terms of self examination in the digital, global world."

Presentations by Laurie Frick, Sandy Santra, Jordan Goldberg the CEO and co-founder of StickK.

[singlepic id=631]Steven Dean opening the night.

[singlepic id=632]Matthew Ganucheau presented his project "from my friends." You and your friends can track your "happiness" with a modified Wong-baker scale. Comparison between your self monitoring and your friends view allows you to see discrepancies and different views of insight. www.ganucheau.com

[singlepic id=633] Laurie Frick presented on her project of quantifying her sleep patterns. [singlepic id=634]She then took that information and turned it into art. [singlepic id=636] [singlepic id=637]

[singlepic id=639] Jason Goldberg of StickK. [singlepic id=638] More on stick at www.stickk.com/

Concepts and products mentioned: Wong-Baker pain scale Zeo - personal sleep coach To get involved with the New York  QS Meetup, check it out at http://www.meetup.com/NYQuantifiedSelf/ The first QS Conference will take place in May 28-29.

More about Quantified Self is available at http://quantifiedself.com/ More about Steven G. Dean is available at his website. http://www.g51studio.com/

[nggallery id=53]

The Designers Accord - Design At The Edge

Valerie Casey, Fastcompany/Designers Accordchunked notes and quotes "I'm going to talk about where I think design is going..." [singlepic id=628] "there is no working business model here." "the story we tell of design is so completely out of wack with business."

"Process problems" "The myth of designers as magicians" Related to Jason Severs of frog noting that "Design is still thought of by some companies as the dark arts." (See my synth'd notes on frog's talk about Ideas to Action .)

"the biggest looser effect." "we are in love with the major transformation effect. we want [that before and after pictured], we don't want to see increments"

"Firms like Makinzie are successful because they're a virtual team, not a consultant."

[singlepic id=629] "Connect with the world, not just the creative community." "Design the business and the service, not just the form." "Use the distributed effect of network to sclae innovation." "Change happens fast and it starts small." [singlepic id=627]http://www.designersaccord.org/ "We need to rethink authroship in a radical way." "People want to get recognized [ for what they create]/ There are no new ideas."

"The design industry is sort of collapsing upon itself." "Whover is going to be authoring the next [iteration] of that, can do it now."

IMO Design is not the dark arts, but sometimes designers shroud what we do in smoke for effect, it goes along with the God complex. Maybe the magician complex is the step before a the ego is iterated into the status where one suffes from the God complex. Maybe there is mystery because to a degree, we don't know what we do. There is always talk about if we should classify what we do as a discipline, and how to define the roles and titles of "Interaction Design(er)" and "Service Design(er)."

---

This lecture is part of Bruce Nussbaum's Design At the Edge lecture series.

Chinese Avant-Garde Art 前卫艺术

CHINESE ART STYLES:

Guohua 国画 - defined China's physical beauty as an appropriately patriotic subject for painting.

Scar Paintings - described the calamities and spiritual wounds caused by the Cultural Revolution.

Rustic Realism - depict ordinary citizens, particuarly herders, peasants, or minority people, the type of people encountered by the young artists during their years spent working in the countryside. with a "high degree of realism [and naturalism] and [featuring] extreme technical finesse." "Realism is acceptable to people in almost all ideological camps politically and socially"

Political Pop - One senses the artists' self-mockery, because they are unable to do anything about their own circumstances and environment.

Avant-Garde

AG characteristics -"involved occasional political dissidence" -"context of the conflict between the old and new traditions" -often "in a situation of suppression" -"it has no links with the official art of the Cultural Revolution and was developed in opposition to official styles." -"promoted creative freedom and individual human freedom." -"unconcerned with commercial trends, but instead sought critical recognition, first, within China and, now, abroad." Advents - (that allowed for the movement) -"partial 'retreat of the state.'"

ACTORS INVOLVED Star Group Show 星星美展 - (a group that produced a show was that avant-garde for Avant-Garde style). AG Groups of 85 and 86 functions: 1) "defensive" - strength in numbers concept - (protection after being highly critical - sort of like the revolutions in the M.E./N.A. - you can shut the show, but the party still continues.) "As an exhibition, it will be closed, but as art it will not be concluded." 2) individual value for the artists "provided individuals with opportunities to vent the instincts that would otherwise be suppressed." in a group setting identity is often merged or lost, here being part of the group is definition and provides a platform. 3) self funded exhibitions - group pooling of funds

TYPES OF CHINESE AG ART related to the question of humanism

-rationalist painting "expressed their ideas in a cold, severe tone, so as to create a new, tightly controlled structure in which emotions play little role." -"Current of Life" school "addresses the question of the nature of life in order to explore the value of humanity." "painters express their opinions about the nature of life by means of venting their own individual emotions or expressing their own life situations." -performance art - "expressed individual moods of oppression"

CONCLUSION "The Chinese avant-garde is a movement that seeks to attack and destroy the traditional order in the art world, with the ultimate goal of attaining artistic freedom. It "strived for cosmopolitan values linked neither to the dominant official style nor to the new markets its advocates seek."

"To a great degree, the avant-garde art movement was not about art; it concerned cultural attitudes and concepts that were bigger than the forms of art that contained them."

THOUGHTS Like most art, I find that the most valuable part is art's effect on culture and the societal changes that can come from that. The links between advents in art and politics can be plotted out with connections of varying degrees of influence between them.

APPLICATION Initial Question How to apply this to current urban status quo?

"All five of these artists wish to transcend the level of psychological and personal feelings to make more universal statements. They have the potential for being more dangerous to the old artistic culture in China than the more openly critical artists because they seek to create a viable alternative to the old art. The new artistic styles they create, if successful, may replace the styles of the status quo."

Applied Arts and Culture Theodor Adorno and Max Horkheimer argue that "mass culture" is constantly created by the "culture industry" like publishing houses, film studios, and the record industry. What is the connection between mass culture and what Xu Bing calls "applied arts"? What is the appropriate connection? The industrialization of culture caused "artistic excellence to be displaced" and evaluated on new artificial grounds like "sales figures as a measure of worth." (wikipedia) For instance "a novel, for example, was judged meritorious solely on whether it was a best-seller"

Currently, views, clicks and unique visits are some metrics in the digital realm. Those are the metrics for false systems of evaluation and profit that Umair Haque dubs "fake costs." So not only are many of the metrics false, but the actual "value creating system" is false in this "zombieconomy."

What are the effective systems and what are new domains and metrics for evaluation (or judgement)? Exploration of systems that create value and that culture culture.

OTHER "practice is the only measure of truth." Deng Xiaoping "truth is no more than validated practical reality caused Chinese who were disillusioned by the Cultural Revolution to shift their values to pragmatism and individualism."

img "One example is Zhang Qun and Meng Luding's Adam and Eve's Rev- elation in the New Age" but what is the apple?

quotes via: Andrews, Julia F. and Gao, Minglu. “The Avant-garde’s Challenge to Official Art”, ibid. pp. 221-278. wikipedia: Avant-Garde http://en.wikipedia.org/wiki/Avant-Garde Mix: Umair Haque. "Why Busines is Brain-Dead and how to Wake Up" http://www.managementexchange.com/blog/why-business-brain-dead-and-how-wake

IxDA Panel-Oke

[singlepic id=614][singlepic id=618] IxDA EVENT INFORMATION Yesterday IxDA held an experimental evening of panel-oke, a form of participatory panel that takes a fresh look at the traditional panel structure of questioner, panel, and audience.

Unlike traditional discussion panels, panel-oke audience members become part of the panel itself as soon as they ask a question. The person who is asking the question can specify either the type of designers they want to answer the question, the specific domain knowledge the question requires, or specific people they want to answer the question. Once a question and the type of panel participants required have been defined, a panel forms to answer that particular question. The panel dissolves after the question has been debated/answered, and the whole process repeats again.

Using this format, the distinction between audience and participants fades away and the panel process becomes an engaging participatory event. Panel-ok combines the structure of a discussion panel with the flexibility and openness of karaoke.

[singlepic id=620] [singlepic id=621] [singlepic id=622] [singlepic id=623] [singlepic id=624] [singlepic id=625] [singlepic id=615] [singlepic id=619] ABOUT IAN SWINSON Ian Swinson (@iswinson) is a design director, cyclist, pattern librarian, and typophile. Currently Senior Manager of Platform and Analytics User Experience at Salesforce.com, Ian has been designing user interfaces and experiences for over 10 years. He is also the inventor of Postcard Patterns, an agile UI pattern creation process that makes pattern libraries more manageable and readable (http://www.slideshare.net/iswinson/ixda09-postcard-patterns).

ABOUT ANDREA MIGNOLO Andrea Mignolo (@pnts) is a interaction, interface, and visual designer with an interest in urban spaces and telepresence. She is a local leader for the New York chapter of the Interaction Design Association, Creative Director at Nabewise.com, and Senior Designer at Eastmedia. [singlepic id=617]Thank you Pivotal Labs! [singlepic id=618]Go TechStars [nggallery id=52] event information via: http://www.ixda.org/local/event/29589 Sign up to participate in events and discussions. Follow IxDA on Twitter @IxDA_NYC